Enterprise Franchise Operations Specialist

2 months ago

Århus, Århus Kommune, Denmark Whiteaway Full time

At Whiteaway Group, we're a successful retailer with a passion for digital innovation, selling and delivering household appliances across Scandinavia. We're change-makers at heart, and our core values drive everything we do.

We're seeking an Enterprise Franchise Operations Specialist to act as the vital link between our Head of Franchise, Franchise Consultants, and franchisees. This role requires a well-organised problem-solver who can manage multiple tasks without missing a beat.

Key Responsibilities
  • Coordinate communication efforts on the Skousen App with Group Communication, ensuring franchisees are informed and supported.
  • Organise key documentation, ensuring contracts and agreements are signed, stored, and accessible for the right stakeholders.
  • Be the go-to expert for tools like Podio and a new franchise management system, ensuring smooth collaboration across teams.
  • Drive franchise performance by overseeing surveys, NPS results, and service standards, turning insights into action.
  • Take charge of exciting projects that support franchise growth and success.
Requirements
  • A well-organised problem-solver with experience in franchise operations or a willingness to learn quickly.
  • Clear and confident communication skills, whether drafting a document or running a meeting.
  • Comfortable with PowerPoint and project tools, with a knack for keeping things running smoothly.
  • Open to new ideas and smarter ways of working, with a proactive approach to challenges.
  • Adaptable and focused, even when the pace picks up or priorities shift.
Benefits
  • A dynamic and international environment with room for personal growth and development.
  • Lots of opportunities to make an impact and contribute to the company's success.
  • A flat, informal organisation with high independence and short decision-making processes.
  • Attractive settings, including flexible work hours, health care, lunch scheme, Friday breakfast, gym, and great social events.

We're committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, beliefs, and identities. If you require specific accommodations during the hiring process or within our workplace, please let us know so we can ensure your application process is as accessible as possible.

We offer a competitive salary range of approximately $60,000 - $80,000 per year, depending on location and experience.

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