Customer Success Manager
7 days ago
About the Role:
We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they achieve their business objectives and receive the highest level of service from GTT.
Key Responsibilities:
- Develop and execute customer success plans to drive revenue growth and retention
- Provide proactive support and guidance to customers, identifying opportunities to upsell and cross-sell GTT's products and services
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Conduct regular health checks and progress reviews with customers to ensure they are satisfied with GTT's services
- Identify and develop new business opportunities and strategic partnerships to drive growth and expansion
Requirements:
- Proven track record of success in customer success or a related field
- Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong analytical and problem-solving skills, with the ability to identify and capitalize on opportunities
- Experience with CRM systems and data analysis tools
What We Offer:
- A competitive salary and bonus structure
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement savings plan with company match
- A generous PTO policy and flexible work arrangements
- Opportunities for professional growth and development, including training and education programs
About GTT:
GTT Communications, Inc. is a leading provider of cloud networking services, offering a comprehensive suite of solutions that enable customers to connect, communicate, and collaborate securely and efficiently. Our team is dedicated to delivering exceptional customer service and support, and we are committed to helping our customers achieve their business objectives.
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