Cloud Computing Strategist

2 weeks ago


Copenhagen, Copenhagen, Denmark Amazon Full time

About AWS Sales, Marketing and Global Services (SMGS)

At Amazon Web Services, our team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector.

Detailed Job Description

In this role, you will work one-on-one with our top-tier customers, supporting the software development lifecycle for cloud services, operations management of active services, and business relationships with AWS.

You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within organizations ranging from new start-ups to large enterprise customers.

The ideal candidate will possess customer-facing skills that enable them to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.

As a Technical Account Manager, you will be the primary operational point of contact for one or more customers, helping to plan, review, and oversee ongoing operations of business-critical applications.

You will leverage your broad experience, troubleshooting application, network, database, and architectural challenges using the suite of internal AWS tools as well as your existing knowledge and toolkits.

Key Responsibilities

  1. Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
  2. Solve technical issues and work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
  3. Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  4. Help Enterprise customers define IT and business processes that work well with cloud deployments
  5. Engage with Director and C-Level executives to translate business needs into technical and operational plans
  6. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  7. Analyze and present operational reviews to customer leadership


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