Global Customer Experience Lead
2 days ago
Whistleblower Software is a tech company founded in 2021 with offices across Europe. We specialize in providing compliance solutions to businesses, adapting to regulatory changes and ensuring companies remain compliant and confident in their operations. Our platform helps companies navigate the ever-changing landscape of compliance, allowing them to stay ahead of regulatory requirements and maintain a positive atmosphere in the workplace.
Job Description
We are seeking a skilled Customer Success Manager to join our fast-growing SaaS company. This is an exciting opportunity for a motivated individual who wants to be part of a dynamic team and contribute to the success of our customers. As a key member of our international team, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base and contributing to continuously increasing customer adoption and advocacy.
Main Responsibilities
- Work closely with customers to solve problems, create value, and build loyalty.
- Help build and optimize our Customer Success function across products and customer tiers.
- Collaborate on projects across departments to improve the customer experience.
- Be a source of customer feedback and qualified product ideas.
- Help bring the voice of our customers into the heart of the business and make it relevant and actionable.
Required Skills and Qualifications
- +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
- Experience working with SaaS platforms.
- Strong communication, collaboration, and problem-solving skills.
- Professional fluency in English and native fluency in French.
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