Vice President of Customer Success

4 days ago

Århus, Århus Kommune, Denmark Stibo DX Full time

Stibo DX – VP Customer Success

Do you want to play a key role in shaping customer success strategies in the media industry? Are you ready to lead a high-performing team while working closely with some of the world's most prominent media enterprises?

Join Stibo DX as VP Customer Success for the Rest-of-World region, where you'll drive customer satisfaction, loyalty, and revenue growth through innovative solutions tailored to the unique challenges of the media sector. You will align customer success efforts with company goals while managing key accounts and fostering collaboration across teams.

This is your chance to make a lasting impact with a global leader in editorial systems and content management solutions.

Welcome to Stibo DX

Stibo DX is a software company that develops and delivers editorial systems for the media industry. The company is known for its CUE platform, which media enterprises use to produce and publish content for websites, mobile apps, social media, print, etc.

The Customer Success department is part of the overall Commercial organization and consists of 11 employees working from offices in Atlanta, Aarhus, and Hamburg.

A change process has been completed over the past year. The department now has a clearer revenue focus, and the customer service tasks are being handed over to a new Service Delivery department that is under construction. Going forward, the Customer Success department will be a revenue center and will be managed as such.

Your new working day

You will play a pivotal role in aligning customer success strategies with company goals, ensuring customer satisfaction and loyalty.

Your primary tasks will be:

  1. Lead, mentor, and develop a team of Customer Success Managers, fostering a collaborative and high-performance culture.
  2. Develop and implement strategies to meet and exceed customer success quotas for your assigned region, driving revenue growth and customer retention.
  3. Articulate the Stibo DX strategy at C-level meetings with key customers.
  4. Collaborate closely with internal teams including product management, support, project management, sales, marketing, and legal to ensure seamless customer experiences.
  5. Act as the voice of the customer within the organization, ensuring customer needs and feedback make an impact in product development and service delivery.
  6. Directly manage the key customer accounts in your region, ensuring they receive best-in-class service and support.

You will lead a team of 3 people – all based at Stibo HQ in Aarhus. The customer portfolio spans from the Nordics over Europe to Asia Pacific.

The team needs these competencies

You have experience from B2B software sales and have preferably worked in a SaaS company or a software company with significant revenue derived from the existing customer portfolio.

You are used to working in longer sales cycles with considerable complexity from qualification stage to contracting.

Your professional background is ideally characterized by the following:

  1. Proven experience in a senior customer success or account management role, preferably within the media industry, with a track record of meeting or exceeding quotas for an assigned region, market or offering.
  2. Strong leadership skills with experience managing and developing high-performing teams, from coaching team members to leading by example.
  3. Solid understanding of the news media industry and its unique challenges and opportunities is an advantage.
  4. Strong sales skills with the ability to drive revenue growth and manage regional quotas effectively. A history of closing complex B2B business.
  5. Experience in sales qualification and forecasting methodologies to ensure accurate and reliable sales projections.
  6. Excellent communication and people skills, with the ability to build strong relationships with customers and internal stakeholders.

Your opportunities at Stibo DX

Phrases like "strong culture", "knowledgeable colleagues", and "diverse responsibilities" are common descriptions of everyday life at Stibo DX.

At Stibo DX employees are the key to success, which to a very large extent characterizes the company culture. You therefore enter an environment where your ideas are valued and where you can grow both professionally and personally.

There will also be a great deal of freedom to explore your own innovative ideas that can contribute to the company's projects and ambitions.

Do you want to become part of Stibo DX

Stibo DX is collaborating with GML-HR on this recruitment. You are welcome to contact Head of People Development at GML-HR Susanne Reinert on phone +45 21 15 87 81 to learn more about the position.

Every inquiry is treated confidentially.

Help us empower storytellers across the globe

Stibo DX is the global leader in digital transformation for media enterprises. Our platform and services help automate complex content production and omnichannel delivery for the most ambitious and successful media across the globe. Stibo DX is a global and dynamic team of +200 employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, and Dhaka, where we combine creativity and innovation with the stability of a long-standing organization. Our roots go back to the Stibo Foundation with a 228-year history and rich legacy to support our future growth.

Among our customers are The New York Times, Hearst, Gannett, The Economist, A-Media, J/P Politikens Hus, Mediahuis, The Hindu, and many others. If you want to be a part of a team where individuals are valued and trust is a driver, we encourage you to apply today.

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