Senior Customer Success Director

6 days ago


Århus, Århus Kommune, Denmark Stibo DX Full time
Company Overview

Stibo DX is a global leader in digital transformation for media enterprises, empowering storytellers across the globe. Our platform and services help automate complex content production and omnichannel delivery for the most ambitious and successful media.

About the Role

We are seeking an experienced Senior Customer Success Director to lead our Customer Success team in driving customer satisfaction, loyalty, and revenue growth through innovative solutions tailored to the unique challenges of the media sector.

The ideal candidate will have a proven track record of success in a senior customer success or account management role, preferably within the media industry, with a strong understanding of sales qualification and forecasting methodologies.

Key Responsibilities
  • Lead, mentor, and develop a team of Customer Success Managers, fostering a collaborative and high-performance culture.
  • Develop and implement strategies to meet and exceed customer success quotas for your assigned region, driving revenue growth and customer retention.
  • Articulate the Stibo DX strategy at C-level meetings with key customers.
  • Collaborate closely with internal teams including product management, support, project management, sales, marketing, and legal to ensure seamless customer experiences.


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