Danish News Media Research and Customer Success Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Vocast Full time
About VOCAST

VOCAST is a software platform designed to simplify press and communication work for PR agencies, companies, municipalities, and fashion and interior brands. We believe that targeted communication leads to the best publicity.

Part of that platform is a network of journalists and media outlets that our Research team curates. You will be part of an international team located in Copenhagen. Our clients within the news-media segment include various PR agencies, companies, and municipalities.

Job Description

We are looking for a skilled individual to assist our clients in gaining access to the most important media outlets, journalists, and influencers in Denmark. As a News Media Researcher & Customer Success Coordinator, you will be responsible for researching the Danish media landscape, identifying relevant media outlets, journalists, and influencers, and reaching out to obtain consent to use their contact information.

In addition, you will have direct contact with our customers, supporting them via phone and email as well as coordinating tasks between customer support and other teams: development, digital design, and research. Your job would also include contributing to content on our website and newsletters.

Key Responsibilities
  • Researching the Danish media landscape and identifying relevant media outlets, journalists, and influencers
  • Reaching out to obtain consent to use contact information from media professionals
  • Providing customer support via phone and email
  • Coordinating tasks between customer support and other teams
  • Contributing to content on our website and newsletters
Required Skills and Qualifications

You should have a deep understanding of the Danish news media landscape and stay updated on the latest industry trends. You are outgoing and structured and have no problem calling Danish media to obtain consent, or helping customers via phone and email. Additionally, you are interested in gaining insights into how Denmark's largest companies and organisations communicate.

You speak and write fluent Danish and English.

Benefits

We offer a flexible work-life balance, allowing you to organize your own work frame around 20 hours a week so that it fits according to your schedule. Salaries are like student positions while taking your experience into account.



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