Technical Services Specialist
1 month ago
We are seeking a highly skilled Technical Services Specialist to join our Getinge Digital Health Solutions (DHS) team. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, ensuring seamless communication and efficient workflows in sterile services departments, operating rooms, and patient journeys.
Key Responsibilities- Product installation and implementation for new customers
- Technical support for existing customers
- Assisting with pre-sales activities
- Ensuring good customer relationship development
- Phone support between 07.00-17.00 (running schedule, divided between you and your colleagues)
- Main product: T-DOC - our sterile supply management software
- Relevant experience as a technical IT supporter or application specialist from another software product or similar experience
- Team player, approaching challenges with enthusiasm and care
- Comfortable working in a structured manner
- Experience with customer contact - especially with delivering training or implementation on-site with customers - preferred
- Solid experience with general IT and software (e.g. Windows Server, SQL DB and general DB infrastructure)
- Understanding importance of good customer service and ability to align expectations with customers
- Self-driven and eager to learn
- Fluent in Danish and English
- Willingness to travel (approx. 5-10%)
- Comprehensive training and mentoring programs
- Performance-based compensation
- A welcoming and friendly team environment
- Flexibility in working hours, including hybrid and office-based options
- A healthy work-life balance
- Opportunities for professional development and growth
- Participation in challenging and innovative projects
- Employee benefits package
Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. We believe that every person and community should have access to the best possible care. Our products and solutions include intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. We employ over 12,000 people worldwide and our products are sold in more than 135 countries.
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