Technical Service Analyst
1 week ago
Job Description
">We are looking for a talented Customer Technical Services Analyst II-2 to join our team in Copenhagen. The successful candidate will be responsible for providing operational and technical support for customers, analyzing a wide variety of issues, determining needed actions, and following through to resolution.
">Your Key Responsibilities
">- ">
- Respond to routine customer inquiries with high-quality resolutions, ensuring timely and efficient issue resolution.">
- Analyze complex technical issues, determine root causes, and implement effective solutions, collaborating with internal business partners as necessary.">
- Develop and maintain knowledge of Mastercard's products and services, staying up-to-date on industry trends and best practices.">
- Identify opportunities for process improvements and develop recommendations to enhance customer service delivery and minimize inefficiencies.">
About You
">The ideal candidate is a self-motivated and detail-oriented individual with excellent communication and problem-solving skills. Experience in Customer Technical services for business (B2B) is essential, along with advanced problem-solving skills and familiarity with ITIL framework.
">Requirements
">- ">
- Minimum 2 years of experience in Customer Technical services for business (B2B)">
- Advanced problem-solving skills and troubleshooting abilities">
- Excellent written and verbal communication skills">
- Familiarity with ITIL framework">
- Ability to work in a 24/7 shift environment">
What We Offer
">As a Customer Technical Services Analyst II-2 at Mastercard Payment Services Denmark A/S, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.
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