Technical Payment Analyst

7 days ago


Copenhagen, Copenhagen, Denmark Mastercard Full time
Job Description

As a Customer Technical Services Analyst I, you will be responsible for providing best-in-class customer technical support on payment solutions. This includes case handling of incoming customer service requests via phone and email, as well as consulting customers on the best use of our payment technology.

The ideal candidate will have financial education or equivalent work experience, with preferably experience within customer service. Strong communicative skills in Danish and English are required, both orally and in writing.

  • Key Responsibilities:
  • Ensure best-in-class customer technical support on payment solutions
  • Case handling of incoming customer service requests on both phone and emails
  • Consulting customer on best use of our payment technology
  • Advisor in customers onboarding and offer technical support
  • Update and optimisation of internal processes
  • Be part of testing and consulting for new services and solutions
  • Participate in meetings with customers and external stakeholders


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