Order Management Specialist
2 months ago
GROHE is a world leader in sanitary solutions and a global brand, dedicated to bringing innovative products to the bathroom and kitchen markets.
As an Order Management Assistant for the Nordic market, you will be responsible for maintaining a high level of support within the team and ensuring high customer satisfaction during and after contact with Order Management.
The ideal candidate has relevant experience in a similar role or industry, technical understanding, and fluent communication skills in Finnish and English.
You will have a workweek with varied tasks, but also a good opportunity to contribute ideas for developing our business as part of the dynamic and informal culture at GROHE.
We estimate that this role comes with a salary around 45000-55000 EUR per year based on the location and job requirements.
Key Responsibilities:
- Maintain a high level of support within the team
- Order management, placing and changing orders according to corporate guidelines
- Create availability requests for customer escalations
- Handle credit notes, returns, and customer claims
- Ensure high customer satisfaction during and after contact with Order Management
- Improve customer service processes together with the Operation Manager & Supply Chain
- Handle and solve incoming requests and calls from wholesalers, installers, technicians, architects, consumers
- Follow up on old orders (backlog), project orders, and secure deliveries
- Become the internal knowledge bank within the area of Customer Service support
- Support colleagues with information and answers to questions within your area of expertise
- Ensure cases are answered within a given time in the Customer Service Desktop (CSD) application, including case cleansing
- Document, follow, and share routines and processes to improve customer service
Requirements:
- Relevant experience in a similar role or industry
- Technical understanding
- Fluent in Finnish and English; another Scandinavian language is a plus (Swedish, Danish, or Norwegian)
- Good knowledge of Google Workspace
- Enjoy helping people and making a difference in customers' daily lives
- Good communicator and a passionate team player
- Ability to take responsibility and work independently as well as part of a team
- Curious, driven, and possess a 'can-do' attitude
About GROHE:
GROHE is a global brand dedicated to bringing innovative products to the bathroom and kitchen markets. We strive to create fantastic experiences when our products are used and deliver 'Pure Freude an Wasser' ('Pure Joy of Water').
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