Nordic Operations Support Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Grohe AG Full time
Company Overview

We are a leading sanitation company with operations in the Nordic and Baltic regions. Our team is responsible for providing excellent customer service and supply chain management to our customers.

About the Role

This is an exciting opportunity to join our dynamic operations team as a Nordic Operations Support Specialist. As a key member of our team, you will be responsible for supporting our sales departments, order entry, customer projects, and supply chain management.

Job Description

The role involves:

  • Customer Service:
    • Supporting our Nordic sales departments with order and product-related questions
    • Order entry into our ERP system
    • Following up on critical orders
    • Coordinating and supporting customer projects and campaigns together with the sales and project team
    • Being responsible for the backend of our web shop
  • Supply Chain:
    • Handling and following up on returns from customers to local and central warehouses
    • Reporting on availability, excess stock, obsolete stock, blocked orders, delayed orders, etc. using our business applications
    • Checking product availability and carrying out availability improvements
    • Initiating transportation claims
    • Coordinating special transportation when required both inside and outside the EU
    • Coordinating with external suppliers on open purchase orders
    • Bringing new ideas to the table about how we can improve our workflows
Requirements

To be successful in this role, you should have:

  • A strong interest in supply chain or operational tasks, preferably studying one of these subjects
  • Fluency in English on a business level
  • IT savvy and eager to learn new systems
  • Minimum 2 years remaining of your studies
  • Experience with Excel and data analysis
  • A


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