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Subscription Management Executive

3 weeks ago

Copenhagen, Copenhagen, Denmark Kahoot Full time

Responsibilities

  1. Renewal Process Execution: Drive and execute the renewal process for a portfolio of Kahoot customers, ensuring timely and successful renewals of their subscriptions.
  2. Expansion and Upsell Opportunities: Diligently and consistently uncover expansion and upsell opportunities to grow the portfolio.
  3. Collaboration with Customer Success and Sales Teams: Create insights and overview of upcoming renewals in advance, collaborating closely with the Customer Success and Sales Teams to secure successful renewals and reduce churn risk.
  4. Customer Relationship Management: Develop and maintain strong relationships with existing customers, acting as a trusted advisor and point of contact for their renewal needs.
  5. Negotiation and Commercial Agreements: Collaborate with customers to understand their company needs and business case, and negotiate renewal terms and pricing.
  6. Data Hygiene and Process Improvement: Ensure renewals flow correctly into our core systems, maintain data hygiene, and identify process improvement opportunities.
  7. Reporting and Analysis: Keep track of renewal metrics and provide regular reports to the Sales and Finance teams, helping to identify trends and areas for improvement.