Service Excellence Specialist

6 days ago


Copenhagen, Copenhagen, Denmark WSAudiology Full time
About the Role

We are seeking a highly skilled Service Excellence Specialist to join our Service Excellence team. This role is responsible for developing and implementing governance frameworks, training programs, and digital solutions to improve service operations and customer experience.

Key Responsibilities
  • Develop and implement governance frameworks to standardize service practices and processes.
  • Design and deliver training programs focused on service excellence, digital tool adoption, and workflow optimization.
  • Drive the adoption of digital solutions, including AI-assisted support, knowledge management platforms, e-commerce integration, and automation tools.
Requirements
  • Proven experience in training, governance, or service operations within a customer service or digital transformation environment.
  • Strong understanding of service process optimization, digital tool adoption, and workflow automation.
  • Experience in measuring and analyzing service performance using key operational and customer satisfaction metrics.

This is an exciting opportunity to join a dynamic team and contribute to the company's success in providing innovative hearing aids and hearing health services.



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