German and Danish Speaking Client Success Expert
3 days ago
Customer Success Manager Job Description
We're Conference Manager, a vibrant Danish SaaS startup revolutionizing event management. We're not just about making events easier; we're about creating unforgettable experiences.
In this role, you'll be responsible for:
- Diving headfirst into both the German and Danish markets, building relationships and trust with our clients.
- Showing new clients the ins and outs of our platform, ensuring they're up to speed and ready to rock their events.
- Keeping your finger on the pulse of client needs and feedback, feeding valuable insights back to our development team.
- Monitoring client usage and engagement, identifying opportunities to wow them with new features or services, and collaborating with our sales team.
- Being a champion for our clients within the company, advocating for their needs and delivering exceptional service.
Requirements
To succeed in this role, you should have:
- Fluency in Danish and German, with excellent communication skills.
- Experience in a customer-facing role, preferably in a start-up or scale-up environment.
- Tech-savviness and motivation to become an expert in our system.
- Service-mindedness and the ability to navigate systems in multiple languages.
- Excellent interpersonal skills and a passion for working in a fast-paced commercial team.
What We Offer
As a member of our team, you'll enjoy a dynamic and supportive work environment, collaborative colleagues, and opportunities for growth and development.
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