Conference Event Planner with German and Danish Fluency

3 days ago


Copenhagen, Copenhagen, Denmark Conference Manager Full time

Client Success Expert Job Overview

We're seeking a highly skilled Customer Success Manager to join our team. As an expert in our platform, you'll be the go-to person for our clients, helping them succeed with event planning, conferences, and fairs.

Your Responsibilities

You will:

  • Build strong relationships and trust with our German and Danish-speaking clients through exceptional communication skills.
  • Provide expert guidance to new clients, ensuring they're up to speed and ready to rock their events.
  • Continuously monitor client needs and feedback, feeding valuable insights back to our development team.
  • Identify opportunities to wow clients with new features or services, collaborating with our sales team to drive growth.
  • Advocate for our clients within the company, ensuring exceptional service delivery.

Requirements

To succeed in this role, you should have:

  • Fluency in Danish and German, with excellent communication skills.
  • Experience in a customer-facing role, preferably in a start-up or scale-up environment.
  • Tech-savviness and motivation to become an expert in our system.
  • Service-mindedness and the ability to navigate systems in multiple languages.
  • Excellent interpersonal skills and a passion for working in a fast-paced commercial team.


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