Current jobs related to Omnichannel Experience Specialist - Copenhagen, Copenhagen - Pandora AS
-
Omnichannel Director
4 weeks ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS - Nn1 Full timeAbout the RoleThe Omnichannel Director will play a crucial role in shaping Novo Nordisk's market strategy and enhancing its commercial success. This position requires a strong understanding of market research, consumer trends, and data analysis to drive business growth.Key ResponsibilitiesDevelop and execute a successful omnichannel strategy for the GLP-1...
-
Omnichannel Director
3 weeks ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS - Nn1 Full timeAbout the RoleThe Omnichannel Director will play a crucial role in shaping Novo Nordisk's market strategy and enhancing its commercial success. This position requires a strong understanding of the healthcare ecosystem, competitive landscape, and customer needs.Key ResponsibilitiesDevelop and execute a successful omnichannel strategy to ensure an exceptional...
-
Digital Retail Experience Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Pandora AS Full timeTransform Retail Experience at PandoraJoin our Global Retail Excellence team and drive innovation in store experienceWe are seeking a skilled Digital Retail Experience Specialist to elevate our retail services and drive productivity in our stores. This role will be responsible for delivering key projects across the store network and co-creating retail...
-
Client Experience Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Jerg Full timeClient Experience SpecialistWe are seeking a skilled Client Experience Specialist to join our team in Copenhagen. As a Client Experience Specialist, you will play a key role in delivering exceptional customer experiences and driving growth for our brand.Key Responsibilities:Provide personalized service to customers, ensuring a seamless and engaging...
-
Workflow Automation Specialist
3 days ago
Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full timeJob DescriptionWe are seeking a skilled Workflow Automation Specialist to join our team at Hays Specialist Recruitment. The ideal candidate will have experience in data transfer and networking, automation and scripting, system integration, security and compliance, and monitoring and optimization.Key ResponsibilitiesDevelop strong skills in writing scripts to...
-
Customer Experience Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Tamigo Full timeDelivering Exceptional Customer ExperiencesTamigo's Customer Support team is the driving force behind our customers' success. We empower them to optimize budget planning, forecast staffing needs, and more.Our mission is to provide empathetic, technology-savvy support that exceeds expectations. We're seeking individuals who can communicate effectively and...
-
Customer Experience Specialist
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout the Role:We are seeking a talented individual to join our team as a Customer Experience Specialist at Maersk. As a key member of our global family, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:1. Customer Channel Management: Develop and implement effective customer channel...
-
Digital Store Experience Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark Pandora AS Full timeJob Title: Digital Store Experience SpecialistWe are seeking a highly skilled Digital Store Experience Specialist to join our Global Retail Excellence team. As a key member of our team, you will be responsible for delivering end-to-end business processes to support new initiatives and driving store efficiency projects.Key Responsibilities:Develop and...
-
Customer Experience Specialist
3 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout MaerskMaersk is a global leader in the shipping and logistics industry, moving 20% of global trade every day. We value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued.Job SummaryWe're seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing...
-
Customer Experience Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark momondo Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at momondo. As a key member of our consumer services team, you will play a critical role in delivering exceptional customer experiences through effective issue resolution, proactive communication, and a customer-centric approach.Key ResponsibilitiesRespond to and...
-
Customer Experience Specialist
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout the Role:We are seeking a highly skilled Customer Experience Specialist to join our team at Maersk. As a key member of our global family, you will play a vital role in delivering exceptional customer service and driving business growth.Key Responsibilities:Provide expert-level customer channel management, case management, and customer onboarding...
-
Customer Experience Specialist
1 month ago
Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full timeAbout the RoleWe are seeking a dedicated and enthusiastic Customer Experience Specialist to join our part-time team. As a key point of contact for our customers, you will engage with them via telephone, online chat, and email to address their questions and provide support on our digital platform.Key ResponsibilitiesCustomer Communication: Engage with...
-
Night Concierge
2 weeks ago
Copenhagen, Copenhagen, Denmark Nido Living Full timeJob Title: Night Concierge - Resident Experience SpecialistNido Living is seeking a Night Concierge - Resident Experience Specialist to join our team in Denmark. As a Night Concierge, you will be responsible for ensuring a consistently high level of service is provided to residents, guests, and the building during the busiest periods of the week.Key...
-
Digital Store Experience Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Pandora AS Full timeJob DescriptionPandora A/S is seeking a Digital Store Experience Specialist to join our Global Retail Excellence team. As a key member of our team, you will be responsible for delivering end-to-end business processes to support new initiatives and driving store efficiency projects.Key Responsibilities:Develop and implement store efficiency projects,...
-
Copenhagen, Copenhagen, Denmark Genmab Full timeJob Description: As a Marketing Specialist with Brand Management Experience, you will be responsible for developing and executing marketing strategies to drive business growth and brand awareness. Key responsibilities include managing brand reputation, creating engaging content, and analyzing market trends.Key Responsibilities:Develop and execute marketing...
-
Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full timeJob Description:We are seeking a highly skilled and experienced Senior Cyber Security Compliance Specialist for our embedded software and OT systems. In this role, you will be responsible for ensuring that our software and systems meet all relevant security and compliance standards. You will work closely with cross-functional teams and management to develop,...
-
Swedish-speaking Customer Experience Specialist
3 weeks ago
Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Swedish-speaking Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone, email, and chat.Key ResponsibilitiesEngage with customers to understand their needs and...
-
Strategic Business Growth Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Nordea Bank Full timeJob OpportunityWe are seeking a skilled Business Developer to join our Digital Engagement team within the Wealth Management Denmark area. Your key responsibility will be to drive the development of the investment performance follow-up, focusing on process optimization and enhancing the digital experience for our customers.About the RoleAs a Business...
-
Commercial Director
3 days ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS - Nn1 Full timeThe GLP-1 Diabetes Commercial Marketing department is a key player in shaping Novo Nordisk's market strategy and enhancing its commercial success.About the RoleWe are seeking an experienced Commercial Director - GLP-1 Diabetes Portfolio to join our team. As a key member of our Commercial Strategy & Corporate Affairs department, you will be responsible for...
-
Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Norwegian-speaking Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, addressing their queries, and ensuring their overall satisfaction with our platform.Key...
Omnichannel Experience Specialist
2 months ago
We are seeking a highly analytical and structured OMNI Specialist to drive and execute omni initiatives within our Global E-commerce Experience team. As a key member of our E-commerce Experience, Omni Operations team, you will collaborate closely with Digital & Technology to propose, develop, and roll out new delivery options with high commercial impact globally.
Key Responsibilities- Drive, define, and execute omni and delivery initiatives in collaboration with key stakeholders.
- Support clusters on the development of new features globally.
- Manage, plan, and supervise the rollout of complex initiatives by understanding systems, processes, and integrations.
- Main point of contact for our clusters for operational support and global business decisions.
- Build and maintain omni and delivery documentation and training guides.
- Manage business relationships with key data and fulfillment vendors.
- Analyze consumer and competitor data for key insights.
- Deliver and present weekly and monthly business reports to provide relevant insights to key stakeholders for business decisions.
- Own the End-to-End Implementation plan for assigned projects, connecting relevant teams and ensuring clear objectives and KPIs are communicated and understood and measured.
- Partner with commercial, Digital & Tech, and other business functions to identify business opportunities and elevate the customer experience.
- Nurture strong relationships with Clusters to encourage feedback, share best practices, and lessons learned to drive future improvements.
- A solid background in e-commerce or digital environments, combined with strong project management skills and a deep understanding of business dynamics.
- Technical and commercial expertise to drive and own complex projects independently.
- Ability to thrive in fast-paced, ever-changing environments, with a structured, organized, and detail-oriented work style.
- Comfortable working cross-functionally while maintaining a positive, flexible attitude.
- 3-5 years of experience in e-commerce, omnichannel, or digital roles, with additional physical retail experience being an advantage.
- Proficiency with Microsoft Office tools and project management software.
- A solid technical and commercial understanding that supports decision-making and project execution.
- Exceptional written, visual, and verbal communication skills, with the ability to convey clear, structured messages to stakeholders.
