Highly Motivated ICT Engineering Professional Wanted

United Nations Development Programme Overview

As a dynamic and versatile internship opportunity, the ICT Engineering Internship with the United Nations Development Programme (UNDP) in Copenhagen is an exciting chance for students to gain hands-on experience in a global setting. Our team works in a collaborative atmosphere, and we expect our interns to become integral members of our unit.

The UNDP Unit of Information and Technology Management (ITM) provides critical support to UNDP Country Offices worldwide by delivering innovative ICT solutions, including Green Energy initiatives. As an intern, you will be involved in various tasks that have a direct impact on the development efforts of the international community.

This internship is designed to enhance your academic experience while empowering you to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. You will have the opportunity to bridge the gap between theoretical knowledge and real-world industry experience by working behind the scenes of leading clean energy and sustainability projects.

By joining our dynamic unit, you will not only gain valuable work experience but also establish worldwide connections with other top-talented interns and UN staff from various agencies. Our office is located at the UN City in Copenhagen, providing a unique opportunity to interact with individuals from diverse backgrounds.

Duties and Responsibilities:

• Assist in providing effective Digital Platform Services to UNDP Country Offices worldwide, including OneICTBox, Managed Security Services, and cloud-based network infrastructure services.
• Provide advisory support to UNDP Country Offices to implement stable and robust ICT infrastructure through satellite services, firewall services, and innovative ICT solutions.
• Support the team in maintaining and improving the UNDP Global NMS platform.
• Assist in promoting, testing, updating, and working with Cloud solutions – Cisco/Meraki technology/solution and similar.
• Develop and implement cloud-based Unified Communication System.
• Support developing Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools.
• Contribute to draft quality-focused training material, procedures, instructions, and templates from best practice and disseminate through a Practice Community.
• Assist the Unit in organizing internal and external conferences.
• Assist in the promotion of ITM's overall ICT strategic framework and work plan pertaining to minimum ICT standards, infrastructure, and connectivity dimensions.
• Collaborate with the Business Development Group in hosting webinars and presenting/explaining ICT solutions developed in-house to country offices.
• Monitor and troubleshoot ICT systems performance.
• Interact with UNDP country offices to alert on and troubleshoot ICT problems.
• Advise UNDP country offices on ICT infrastructure maintenance and development.

Competencies:

• Cloud computing: understands the cloud computing strategy and cloud-based infrastructure technologies, applying such knowledge and experience in developing infrastructure setup.
• Information Security: knowledge in Information Security to apply in developing infrastructure setup.
• ICT operation support: knowledge in ICT operation and support, applying standard practice and guideline in supporting colleagues.
• Programming Skills: basic knowledge in developing scripts to automate management/operation tasks.
• Client orientation: maintains effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
• Process Innovation: Identifies opportunities for process, system, and structural improvement as well as improving current practices, increasing effectiveness, and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement.
• Project Management: Able to organize and structure different tasks, good analytical skills in gathering and consolidating data and research for practical implementation.
• Communication: communicates effectively when working in teams and has a proactive attitude with a goal-oriented mind-set.
• Collaboration: displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability and Interest and motivation in working in an international organization.

Required Skills and Qualifications:

• Applicants must be enrolled in a postgraduate degree program (such as a master's program or higher), be enrolled in the final academic year of a first university degree program (such as a bachelor's degree or equivalent), or have recently graduated with a university degree in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering, and, if selected, start the internship within one year of graduation.
• Knowledge in one of the following fields is required: Internetworking, Network management, Microsoft collaboration tools, API programming, or similar areas.
• Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.) is an advantage.
• Knowledge in Unified communication (voice over IP technologies, Microsoft Exchange messaging platform, Cisco Call managers, etc.) or Network Monitoring systems (SNMP based) is an advantage.
• Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams, SharePoint, O365, Azure, or Google Apps is an advantage.
• Knowledge in developing API scripts and scripting languages is an advantage.
• Knowledge with network architecture and network monitoring systems is an advantage.
• Experience in managing and updating website content is an advantage.
• Experience with gathering, consolidating, and analyzing data from databases and reports is an advantage.
• Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy.
• Fluent in written and spoken English is required. Working knowledge of other UN languages is an advantage.
• Academic or practical experience in Artificial Intelligence is an asset.

Conditions:

• In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate varying depending on the duty location.
• Where an intern is financially supported by an institution, government, or third party, UNDP will pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.
• Where an intern is engaged in-person and is not financially supported by any institution or program, a stipend intended to help cover basic daily expenses related to an in-person internship is paid by the receiving office.
• Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government, or institutions.
• Interns are not considered staff members and may not represent UNDP in any official capacity.
• Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship.
• Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.
• The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern's studies.
• Therefore, there should be no expectation of employment at the end of an internship.