IT Operations Support Professional
3 days ago
The United Nations Development Programme (UNDP) is a global development network of national entities that work together to achieve the 2030 Agenda for Sustainable Development. Our mission is to eradicate poverty, reduce inequalities, and promote peace and justice around the world.
Salary
As an intern with UNDP, you will receive a monthly stipend, which varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.
Job Description
We are seeking an IT Operations Support Intern to join our team in Copenhagen. As an intern, you will have the opportunity to gain hands-on experience in IoT operations, data analytics, and software engineering. You will assist in the installation and operation of IoT networks and infrastructure, troubleshoot issues, and escalate complex problems to senior teams.
Key Responsibilities:
- Installation and Operation: Set up and install IoT networks and infrastructure in UNDP Country Offices and projects under cooperation between UNDP and other UN agencies, integrating with IoT Platform in Azure, testing sensors and gateways, and providing full operation support after commissioning.
- Troubleshooting and Resolution: Provide technical support to resolve issues related to network and connectivity using standard procedures, troubleshoot and resolve any issues concerning the infrastructure as per SLA; work with UNDP Country Offices' IT teams, HQ team, and vendors to ensure performance.
- Alarm Handling and Escalation: Handle incoming incidents through UNall ITSM platform and monitor alarms sent by NMS/dashboard. Work together with SFNOC team and escalate incidents or issues that are complex to handle and need vendor or Level-2 support intervention.
- Capacity Building and Field Operation Support: Support capacity building exercises by assisting the preparation and organization of global webinars, trainings, and on-site operational support as required by UNDP Country Offices with the consultation of IoT Team and management guidance.
- Development of IT Systems: Assist in developing support IoT system operation procedures and structures to provide efficient/fast responses, develop manuals/guidelines to help educate end-users, and develop/research IoT sensors and platform integration.
- Documentation and ISO 9001 Compliance: Write documentation related to IoT support operation, but not limited to, procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation.
Requirements
- Technological Expertise: Has interest and understanding of IoT, Data Analytics, software engineering, sustainable development-oriented areas of work
- Innovation: Has interest in developing smart solutions for UNDP, focusing on ICT services. Promote a client service-oriented culture within the unit, connecting the new upcoming UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience
- Problem Solving: Has good analytical skills in gathering and consolidating data for practical implementation
- Teamwork: Communicates effectively when working in a team, and can work independently with a proactive attitude and a goal-oriented mindset
- Planning and Organization: Good in organizing and structuring various tasks and responsibilities, and developing/creating technical documents/knowledge articles
- Collaboration: Displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability
- Has interest and motivation in working in an international organization
- Commitment to continue learning: Consistently approaches work with energy and a positive, constructive attitude. Responds positively to feedback and differing points of view
- Delivery: Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently. Promote ITM's overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions.
Benefits
- Opportunity to work with a dynamic team in a fast-paced environment
- Gain hands-on experience in IoT operations, data analytics, and software engineering
- Develop skills in troubleshooting, resolution, and escalation of complex problems
- Enhance your knowledge and understanding of IoT, Data Analytics, and software engineering
- Collaborate with experienced professionals in the field
Others
- Duration: 6 months (August 2025 - January 2026)
- Eligible applicants must meet one of the following requirements: Be enrolled in a postgraduate degree programme, be enrolled in the final academic year of a first university degree programme, have recently graduated with a university degree in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering, or have completed a postgraduate professional traineeship program
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