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Sales Operations Coordinator med erfaring inden for kundesupport og shipping
2 months ago
Vi søger en dygtig og ansvarsfuld Sales Operations Coordinator med erfaring inden for kundesupport, ordrehåndtering og shipping til vores kunde, GE HealthCare.
Ansvarsområder- Oprettelse, bekræftelse og planlægning af serviceordrer i overensstemmelse med definerede virksomhedspolitikker
- Ansvar for alle aspekter af ordreprocessen, herunder kontrol og koordinering af materialetilgængelighed, forsendelse og fakturering
- Løbende opdatering og vedligeholdelse af ordrestatus samt forventede leveringsdatoer for at sikre effektiv ordretracking
- Omhyggelig dokumentstyring, herunder håndtering af ordrebekræftelser, kreditivbreve, forsendelsespapirer, kommercielle fakturaer og leveringsbekræftelser
- Proaktiv håndtering af eventuelle kreditblokeringer i tæt samarbejde med finansafdelingen, herunder adressering af ubetalte regninger og overskredne kreditgrænser
- Intern koordinering mellem forskellige teams, herunder vores reparationscenter, materialplanlægning og lager
- Koordinering og styring af udgående logistik i samarbejde med speditører for at sikre rettidig levering
- Vedligeholdelse af kundemasterdata i vores ERP-system
- Minimum 3 års erfaring fra en global kundeservicefunktion med fokus på internationale forsendelser
- Erfaring fra Tech- eller Medico-branchen er et plus, særligt hvis du har arbejdet med serviceopgaver som RMA'er for reparation og udskiftning
- Erfaring med at arbejde i komplekse IT-systemer, og kendskab til SAP/Oracle er et plus
- Højt niveau i dansk og engelsk, både skriftligt og mundtligt
- En kunde-centrisk tilgang til ordrehåndtering samt evnen til at kommunikere proaktivt, tydeligt og effektivt
- Evne til at tage fuldt ansvar for opgaver og levere fremragende service til kunderne
- Gode samarbejdsevner på tværs af niveauer, funktioner og geografiske områder
- Højt drive og en sund appetit på forandring og nye udfordringer/læringsmuligheder
- Evne til at overholde deadlines, samtidig med at du løbende prioriterer igangværende opgaver
Stillingen kræver fleksibilitet i spidsbelastningsperioder.