Technical Excellence Specialist

2 months ago


Glostrup, Glostrup Kommune, Denmark Agilent Full time
About the Role

Agilent is seeking a highly skilled Technical Excellence Specialist to join our Dako Academy/Technical Support team in Glostrup, Denmark.

Key Responsibilities
  • Troubleshoot complex technical problems reported by customers
  • Collaborate with cross-functional teams to provide fast solutions
  • Review technical documents and instrument data to resolve issues
  • Evaluate stained slides and images to identify problems
  • Support training and development of technical skills
  • Participate in meetings with Global Product Managers to maintain product quality
  • Handle technical enquiries from Sales Organisation and other functions
Requirements
  • Experience in diagnostic techniques, particularly IHC, ISH, H&E, and special stains
  • Knowledge of Agilent cancer diagnostic pathology reagents and instruments is an advantage
  • Excellent verbal and written communication skills in English
  • High degree of business understanding and customer focus
  • Structured and quality-minded with good problem-solving skills
  • Familiarity with Quality Management Systems and IT systems
  • Medical Laboratory Technician or Master's degree in chemistry/immunology or equivalent
What We Offer
  • A role in a small dedicated and customer-focused team
  • An international work environment
  • Competitive compensation and benefits package
  • Career development opportunities in an international company
  • Work-Life-Balance is encouraged
About Agilent

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.



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