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Customer Success Architect
2 weeks ago
Monta is revolutionizing the global EV charging experience, and we're looking for a skilled Enterprise Customer Success Manager to join our team. As a key member of our team, you'll play a vital role in shaping the customer experience and driving satisfaction, retention, and growth across the French Market for our B2B2C partners.
We're a pioneering company in the EV charging industry, offering a comprehensive platform that connects the dots between drivers, companies, cities, and the electricity grid. Our goal is to make EV charging simple, accessible, and reliable for everyone.
About Our TeamOur team is comprised of innovative thinkers who are passionate about delivering exceptional customer experiences. We're a dynamic group of professionals who are dedicated to shaping the future of EV charging and driving growth in the market.
We're seeking someone with a strong customer-first mentality and excellent commercial skills to join our team. As an Enterprise Customer Success Manager, you'll be responsible for developing and executing strategies to drive customer satisfaction, retention, and growth.
Your Key ResponsibilitiesYou'll be responsible for:
- Building strong relationships with key stakeholders, including account managers, sales teams, and customers.
- Managing risk, ensuring on-time renewals, and driving growth in your portfolio.
- Collaborating with internal teams to provide top-tier service and closing the loop on feedback and requests.
To succeed in this role, you should have:
- A minimum of 1-3 years of SaaS Customer Success experience, preferably in B2B2C environments.
- Strong commercial, communication, and presentation skills.
- A proven track record of delivering results-driven initiatives and meeting targets.
- Experience working with technical and commercial teams, including partner enablement and complex setups.
- Proficiency in English and French (native level recommended).
We offer a competitive salary package, including:
- A base salary of €48,000 per annum.
- 30 paid vacation days (5 weeks + 5 top-up days).
- A personal learning budget and time off for professional development.
- Free snacks and beverages at our office.
- Pension and health insurance accounts.
We're committed to creating a dynamic work environment that fosters innovation, teamwork, and work-life balance. If you're passionate about delivering exceptional customer experiences and driving growth, we'd love to hear from you.
