Global Travel Booking Experience Manager
14 hours ago
Company Overview
KAYAK is the world's leading travel search engine, helping people find their perfect flight, stay, rental car, cruise, or vacation package. We're transforming the in-travel experience with our app and new accommodation software.
We're part of Booking Holdings (NASDAQ: BKNG) and have a global network that includes OpenTable and KAYAK's portfolio of metasearch brands. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights.
We help people experience the world through dining and travel, and we're seeking a Senior Product Manager with e-commerce expertise to enhance our travel booking experience.
Job Description
You will be responsible for optimizing checkout processes, boosting partner bookings, and prioritizing projects through collaboration. You'll work from our Cambridge or Concord, MA office at least 3 days per week.
- Be responsible for the booking and servicing experience and roadmap for all platforms.
- Define and prioritize user problems and needs, accounting for multiple verticals, brands, locales, and languages.
- Support the expansion of booking and servicing on KAYAK through new suppliers and partners.
- Craft feature requirements, weighing impact against goals and technical feasibility.
- Become a booking funnel maven, encouraging knowledge of our partner inventory, data, and accuracy complexities.
- Build and cultivate positive relationships with internal and external partners.
- Align team members across the organization around common goals.
- Measure and analyze insights from product changes.
- Work with customer support and UX to collect feedback from and respond to users.
Required Skills and Qualifications
- A consumer-centric attitude and a background in e-commerce or B2C.
- Specific experience in working with travel-related APIs and booking flows.
- Experience supporting product strategy and collaborating with engineering teams.
- Familiarity with tailoring development approaches for web and mobile platforms.
- Proficiency in data analysis, including running SQL queries.
- Collaboration skills with team members from all levels of the business.
- Ability to align product opportunities with business goals.
- Personal experience as a regular traveler, offering firsthand insight into user challenges during trip planning and online booking.
- BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.
Benefits and Perks
- 4 weeks paid vacation.
- Ability to work from almost anywhere.
- Day off on your birthday.
- Generous retirement plans.
- Amazing health, dental, and vision insurance plans.
- Flexible Spending Accounts.
- Headspace Subscription.
- No Meeting Fridays.
- Drinks, coffee, snacks, games etc.
- Weekly catered lunches.
- Flexible hours.
- Regular team events/excursions.
- Universal Paid Parental leave.
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