Technical Solution Manager

2 weeks ago


Ballerup, Ballerup Kommune, Denmark Nets AS Full time

Technical Solution Manager - Swedish Language Expert

About the Role

We are seeking a highly skilled Technical Solution Manager to join our team in Sweden. As a Technical Solution Manager, you will be responsible for providing technical integration support on POS products for our Partners and ECR integrators. You will work closely with our Large and Partner accounts across Nordics to ensure seamless integration and troubleshooting of payment acceptance solutions.

Key Responsibilities

  • Technical solution support via selected channels according to agreed metrics
  • POS integration support and troubleshooting on products within the service area
  • Working in 3rd level support role for key stakeholders in Nets
  • Support, co-operation, knowledge sharing, participation with related tasks and projects with i.e. Supply Chain, Product, Nordic Engineering, Presales, Sales, Customer Service teams
  • Acquire and maintain in-depth knowledge of organizational products within the service area
  • Give input related to agreed process development tasks or other development initiatives within the service area
  • Assist, support and train team members and other relevant colleagues/parties
  • Co-operate with internal value chain stakeholders

Requirements

  • Fluency in Swedish and proficient English language skills
  • 2 – 4 years of experience in 2nd or 3rd level technical support tasks
  • Experience in working with payment acceptance solutions i.e., ECR + POS integrated systems, digital payments, card payments, Payment/POS terminals, or other payment products
  • Excellent troubleshooting skills to analyse and investigate different system, software, user, and hardware related problems and issues

What We Offer

  • Attractive salary and an overall competitive package
  • Well-structured training for the job and constant support from your colleagues and manager
  • Hybrid way of working
  • Flexible work hours
  • Home equipment allowance
  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
  • Private health insurance
  • Healthcare benefits
  • Sponsored sports/culture activities

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.



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