Technical Solution Manager
4 weeks ago
Overview
Why Nets A/S in 2024?
As a leading digital banking company, we're shaping the future of payments and financial services. Join us to be part of a dynamic team that's driving innovation and growth.
About the Role
We're seeking a highly skilled Technical Solution Manager to join our Nordic team. As a key member of our Technical Solution Support team, you'll provide technical integration support on POS products for our Partners and ECR integrators. Your expertise will help us deliver exceptional customer experiences and drive business growth.
Key Responsibilities
- Provide technical solution support via selected channels according to agreed metrics
- POS integration support and troubleshooting on products within the service area
- Work in 3rd level support role for key stakeholders in Nets
- Support, co-operation, knowledge sharing, participation with related tasks and projects with i.e. Supply Chain, Product, Nordic Engineering, Presales, Sales, Customer Service teams
- Acquire and maintain in-depth knowledge of organizational products within the service area
- Give input related to agreed process development tasks or other development initiatives within the service area
- Assist, support and train team members and other relevant colleagues/parties
- Co-operate with internal value chain stakeholders
Requirements
- Fluency in Swedish and proficient English language skills
- 2 – 4 years of experience in 2nd or 3rd level technical support tasks
- Experience in working with payment acceptance solutions i.e., ECR + POS integrated systems, digital payments, card payments, Payment/POS terminals, or other payment products
- Excellent troubleshooting skills to analyse and investigate different system, software, user, and hardware related problems and issues
What We Offer
- Attractive salary and an overall competitive package
- Well-structured training for the job and constant support from your colleagues and manager
- Hybrid way of working
- Flexible work hours
- Home equipment allowance
- Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
- Private health insurance
- Healthcare benefits
- Sponsored sports/culture activities
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you. Please submit your application, and we'll review it continuously until we find the right fit for our team.
Work Location
Sweden
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