IT Support Specialist
1 month ago
Templafy is a cutting-edge document generation platform that revolutionizes the way organizations create documents. Our innovative platform automates all document creation, eliminating manual work and enabling companies to drive governance, efficiency, and business results. With millions of users and over 800 enterprise customers, including KPMG, IKEA, and BDO, Templafy is a leader in the industry.
About the RoleWe're seeking a highly skilled IT Support Specialist to join our small but growing IT team. As a key member of our team, you will be responsible for providing technical assistance and support for hardware, software, and network-related issues. You will also be responsible for setting up and maintaining computers, software deployments, and configurations, as well as managing Intune, Entra AD, and our Microsoft 365 environment.
Responsibilities- Provide technical assistance and support for hardware, software, and network-related issues.
- Set up and maintain computers, software deployments, and configurations.
- Manage Intune, Entra AD, and our Microsoft 365 environment.
- Manage devices and policies via Intune.
- Manage users and groups via Entra AD.
- Manage licenses for our different software products and govern access.
- Purchase IT equipment and keep the asset inventory up to date.
- Create and maintain guides and articles for our self-service site.
- Run and participate in IT projects.
- Previous experience as an IT Support or a similar role.
- Experience with Microsoft 365, Azure AD, and Intune.
- Strong understanding of hardware and software.
- Service-minded and able to provide excellent customer service.
- Structured, responsible, open-minded team player who takes initiative and gets things done.
- Positive mindset.
- Fluent in spoken and written English.
Templafy is a workplace of belongingness. We focus on offering an environment that allows all employees to feel that they belong, regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.
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