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IT Support Team Lead

1 week ago

Copenhagen, Copenhagen, Denmark PostNord Full time

PostNord is the leading logistics provider in the Nordics, combining deep regional expertise with a strong global network to support businesses of all sizes.

We are seeking an experienced IT Service Desk Team Lead to join our dynamic team in Copenhagen. As Team Lead, you will be responsible for overseeing the daily operations of the IT Service Desk team, ensuring that service requests and incidents are handled efficiently and effectively.

The ideal candidate will have a strong background in IT support and leadership, with excellent communication and interpersonal skills. You will lead and manage the IT Service Desk Team, providing guidance, support, and daily operational leadership.

Key Responsibilities:

  • Monitor and support the team to prioritize service requests and incidents to ensure timely resolution.
  • Ensure detailed and accurate documentation.
  • Handle escalations related to specific services or vendors.

Required Skills and Qualifications:

  • Fluent in English (both speaking and writing); proficiency in Danish and/or Swedish is a plus.
  • Bachelor's degree in information technology or a related field.
  • Minimum of 7 years of qualified work experience, including at least 5 years in IT support and 2 years in a leadership role.
  • Strong knowledge of IT service management frameworks (e.g., ITIL).