Field Service-Expert

3 days ago


Copenhagen, Copenhagen, Denmark Grohe AG Full time

GROHE søger en teknisk specialist til at løfte serviceniveauet og være i tæt dialog med kunderne, salgsteam og kundeserviceafdelingen. Fokus er på at optimere markedspositionen ved at have kunden i centrum og levere et højt serviceniveau.

I rollen som teknisk specialist vil du være en del af Field Service afdelingen og være ansvarlig for at følge op på bestillinger, service- og garantisager samt besvare kundeklager inden for den givne tidsramme. Din primære opgave vil være at:

  • Supportere det professionelle marked via telefon og e-mail
  • Følge op på bestillinger af produkter og dele, service- og garantisager samt besvare kundeklager
  • Vurdere behov for servicebesøg eller anden teknisk løsning
  • Professionel opfølgning på salgssager, herunder sagsoversigt
  • Sikre, at rutiner og processer dokumenteres og følges, samt at alle kundesager håndteres i overensstemmelse med virksomhedens retningslinjer og lokal lovgivning

Du skal holde dig opdateret på vores produkter for at kunne yde førsteklasses service til kunderne. Du vil også være teknisk support til salgsafdelingen.

Det vil være en stor fordel, hvis du har en teknisk baggrund og interesse i servicefaget. Som person er du en teamplayer, tager initiativ, har en stærk ansvarsfølelse, er hurtig på tasterne og er passioneret for at give kunden en god oplevelse.



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