Customer Service Excellence Specialist
2 weeks ago
We are seeking a skilled and experienced Customer Service Excellence Specialist to join our team in Stockholm, Sweden. As a key member of our Customer Excellence team, you will be responsible for handling customer inquiries, providing exceptional service, and contributing to the continuous improvement of our processes and products.
Lunar ApS is a leading fintech company that is democratizing the power of money and changing the way we all bank, pay, and invest. With offices in Aarhus, Copenhagen, and Stockholm, as well as employees working remotely across Europe, we are a dynamic and rapidly growing organization that values innovation, collaboration, and excellence.
The ideal candidate will have at least one year of experience in service and sales, fluency in Norwegian and English, and a strong ability to provide excellent service. You should also be able to keep an overview in an ever-changing environment, thrive on feedback, and be a problem solver who loves finding solutions.
As our new Customer Service Excellence Specialist, your responsibilities will include:
- Handling customer inquiries via phone, email, or chat
- Assessing customer needs and ensuring they receive the best possible solution
- Providing feedback and ideas to improve processes and products
- Collaborating with the team to achieve service level and efficiency goals
In return for your expertise and dedication, we offer a competitive salary of approximately €45,000 per annum, a 40-hour workweek, and shifts between 8:00 AM and 4:30 PM every weekday. We also offer a range of benefits, including opportunities for professional growth and development, flexible working arrangements, and a collaborative and dynamic work environment.
If you are passionate about delivering exceptional customer service and contributing to a innovative and rapidly growing organization, we encourage you to apply for this exciting opportunity.
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