Nordic Speaking Customer Service Banking Professional

16 hours ago


Århus, Århus Kommune, Denmark Patrique Mercier Recruitment Spain Full time
Nordic Speaking Customer Service Banking Opportunity

Patrique Mercier Recruitment Spain is excited to announce a fantastic opportunity for Nordic-speaking professionals to join a premier customer service banking team in Athens, Greece. This role is perfect for those who are enthusiastic about providing exceptional customer support in a dynamic banking environment.

About the Role:

As a key member of our client's customer service team, you will engage with customers from Nordic countries, providing assistance with their banking inquiries, resolving issues, and ensuring top-notch service quality. This position not only allows you to develop your career in the banking sector but also offers the chance to experience the rich culture and vibrant lifestyle of Athens.

Main Responsibilities:
  • Deliver outstanding customer service support to Nordic-speaking clients across various banking services
  • Respond to customer inquiries and effectively resolve their issues regarding banking products and services
  • Maintain a professional demeanor while interacting with customers, ensuring a positive experience
  • Document customer interactions accurately in the company's CRM and banking systems
  • Work closely with team members to meet service level objectives and improve overall customer experience
  • Engage in training and professional development initiatives to enhance product knowledge and service skills
  • Identify opportunities for process improvements to better serve customers
Requirements:
  • Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is essential
  • Strong communication skills with a commitment to providing excellent customer service
  • Previous experience in customer service, preferably within the banking or financial sector
  • Able to thrive in a fast-paced, multicultural work environment
  • Excellent problem-solving abilities and attention to detail
  • Proficient with technology and familiar with customer management tools
  • Willingness to relocate to Athens and embrace a new cultural experience
  • In possession of an EU passport
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Good Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks
Job Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting


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