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IT Support Specialist
1 month ago
The IT Support Engineer is a key role within our global IT team, responsible for providing technical support and customer service to our end-users worldwide. As a member of our team, you will be part of a global network spanning over 40 countries, working closely with colleagues from diverse backgrounds and cultures.
Key Responsibilities:- Provide high-quality technical support and customer service to end-users globally
- Utilize our ITSM platform to categorize, prioritize, and escalate issues as necessary
- Analyze hardware and software problems, troubleshoot per approved procedures
- Participate in project-related activities and contribute to the development of system support documentation
- Help with procurement and management of hardware and software licenses
- 2+ years of experience in Microsoft Windows, Apple, network troubleshooting, and web-based application support
- 2+ years of experience in providing desk-side and remote support
- Knowledge of ITIL methodologies is preferred but not necessary
- Strong experience and understanding of Office365 and SharePoint
- Some experience in Windows and Apple deployment technologies
- Experience in working with Jira Service Manager is preferred but not necessary
- Experience in working with Okta or similar SSO technologies
- Bachelor's degree in computer science or a related field is advantageous
- Strong interpersonal skills and effective communication
- Ability to stay calm and professional under pressure
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- High aptitude and interest in learning new technologies
Please note that this position is only available to candidates who are currently residing in Denmark. Unfortunately, we are unable to consider applicants outside the country.
