Technical Customer Support Specialist
4 weeks ago
Onomondo is a leading provider of cloud-native connectivity solutions for the IoT industry. We're seeking a skilled Technical Customer Support Specialist to join our team and help customers succeed with our technology.
As a Technical Customer Support Specialist, you will be responsible for providing expert technical support to customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer cases. You will also be involved in process improvements, documentation, and training.
We're looking for a highly motivated and experienced professional with a strong background in IoT, networking, and customer support. If you're passionate about helping customers and have a knack for problem-solving, we'd love to hear from you.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat
- Troubleshoot complex technical issues and collaborate with cross-functional teams to resolve cases
- Develop and maintain documentation for best practices and knowledge base
- Participate in process improvements and training initiatives
- 2+ years of experience in customer support or a related field
- Strong technical background in IoT, networking, and customer support
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
- Access to cutting-edge technology and tools
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