Technical Customer Support Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Onomondo Full time
Technical Customer Support Specialist

Onomondo is a leading provider of cloud-native connectivity solutions for the IoT industry. We're seeking a skilled Technical Customer Support Specialist to join our team and help customers succeed with our technology.

As a Technical Customer Support Specialist, you will be responsible for providing expert technical support to customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer cases. You will also be involved in process improvements, documentation, and training.

We're looking for a highly motivated and experienced professional with a strong background in IoT, networking, and customer support. If you're passionate about helping customers and have a knack for problem-solving, we'd love to hear from you.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot complex technical issues and collaborate with cross-functional teams to resolve cases
  • Develop and maintain documentation for best practices and knowledge base
  • Participate in process improvements and training initiatives
Requirements:
  • 2+ years of experience in customer support or a related field
  • Strong technical background in IoT, networking, and customer support
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • Access to cutting-edge technology and tools


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