Senior Cloud Administrator

7 days ago


Copenhagen, Copenhagen, Denmark Brandwatch Full time
Company Overview

Brandwatch is a leading provider of social media monitoring and analytics solutions. We help organizations understand their customers and stay ahead of the competition by providing real-time insights into online conversations.

Our team is passionate about using technology to drive business results and create meaningful connections between people and brands.

As a Senior Salesforce Administrator, you will play a critical role in supporting our sales, marketing, and customer success teams by managing our Salesforce instance and providing expert-level support.

Key Responsibilities
  1. Salesforce Administration & Optimization
  • Manage and maintain Salesforce administrative functions, including user profiles, roles, permission sets, and assignment rules.
  • Customize and configure Salesforce flows, validation rules, advanced formulas, and custom objects to support operational needs.
  • Identify, diagnose, and resolve technical issues, escalating as necessary while ensuring minimal disruption to users.
  • Oversee system performance, security, and data integrity to maintain optimal functionality.
Business Process Support & Collaboration
  • Work closely with Revenue Operations and other stakeholders to enhance Salesforce efficiency and standardize business analytics, tools, and processes.
  • Support cross-functional projects and strategic system changes to improve business operations.
  • Monitor data quality, integrity, and user adoption, implementing necessary improvements.
Reporting & Analytics
  • Develop and maintain complex reports and dashboards to provide actionable insights for decision-making.
  • Implement best practices for data governance and reporting standards within Salesforce.
Training & Documentation
  • Develop and deliver user training on Salesforce features and best practices.
  • Create and maintain comprehensive documentation for processes, policies, and system configurations.
Qualifications & Experience
  • 7+ years of experience as a Salesforce Administrator, with expertise in Salesforce Lightning Experience and advanced platform customization.
  • 5+ years of hands-on experience developing custom objects, workflows (Flows & Process Builder), validation rules, and triggers.
  • Strong experience with Salesforce integrations, APIs, and data migration tools.
  • Salesforce Administrator (ADM 201) and Advanced Administrator (ADM 301) certifications are required. Additional certifications such as Platform App Builder, CPQ, or Service Cloud are a plus.
  • Experience with Apex programming, Visualforce pages, and Data Loader is preferred.


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