Customer Base Optimization Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Nuuday Full time

About the Job

We are seeking an experienced Customer Base Optimization Specialist to join our Customer Base Management team at Nuuday. The ideal candidate will have a strong background in subscription-based businesses, with a proven track record of delivering customer base optimization strategies and driving business growth.

The overall objective of the Customer Base Management team is to reduce churn and optimize gross profit per user (GPPU) across all portfolios. As part of this mission, you will be responsible for:

  • Developing and implementing customer base optimization strategies that drive revenue growth and profitability.
  • Conducting market research and analyzing customer behavior to identify trends and areas for improvement.
  • Collaborating with cross-functional teams to develop and implement customer-centric solutions that meet business objectives.
  • Providing data-driven insights and recommendations to inform business decisions and drive customer base optimization.
  • Serving as a key input stakeholder for major price increases and retention portfolios.

About You

We are looking for a detail-oriented and analytical individual who thrives in complex cross-field environments. You should have:

  • A deep understanding of customer base management and subscription metrics, including churn reduction, profit optimization, and customer lifetime value.
  • Strong analytical skills, with the ability to collect, analyze, and interpret large datasets to inform business decisions.
  • Excellent communication skills and the ability to effectively convey complex messages and engage with senior management.
  • A minimum of 3 years of experience in subscription-based businesses, preferably in telco or insurance.
  • A relevant master's degree in business administration, economics, or a similar field.

What We Offer

Nuuday is a dynamic and innovative company that values teamwork, collaboration, and continuous learning. We offer:

  • A work atmosphere characterized by openness and humor, with committed colleagues motivated by the desire to craft the best solutions and have fun while doing it.
  • A place that promotes a healthy work-life balance and supports employee well-being through various initiatives and flexible work arrangements.
  • A culture that promotes diversity and inclusion, where different perspectives are valued, and everyone is treated with respect.
  • Importance on professional growth, offering opportunities for continuous learning and development vertically or horizontally.
  • The chance to engage in and leave your stamp on the largest subscriber base in Denmark.


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