VP of Customer Journey Optimization

4 days ago


Copenhagen, Copenhagen, Denmark Saxo Bank Full time
VP of Customer Journey Optimization

Saxo Bank is seeking an experienced executive to lead the optimization of its customer journey. As our new VP of Customer Journey Optimization, you will be responsible for developing and implementing strategies to drive customer engagement, loyalty, and advocacy.

You will lead a team of experts, including webmasters, copywriters, domain managers, and SEO specialists. In addition, you will work closely with local marketing managers in offices creating and supporting 22 local language versions of the website targeted at their local market.

This leadership role requires strategic vision, exceptional stakeholder management skills, strong execution capabilities, and a data-driven approach to optimize the customer journey and achieve measurable results.

Key Responsibilities:

  • Develop and implement strategies to drive customer engagement, loyalty, and advocacy.
  • Lead a team of experts to optimize the customer journey.
  • Collaborate with cross-functional teams to ensure consistent messaging and branding.


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