Strategic Service Delivery Expert
14 hours ago
Company Overview:
Auditdata is a leading provider of software-as-a-service (SaaS) solutions to the hearing care industry. Our mission is to enhance the patient experience when they enter a hearing clinic.
We are a proud Danish company with offices worldwide, committed to creating a diverse work environment free of discrimination and harassment.
Job Description:
As a Strategic Service Delivery Expert, you will play a crucial role in ensuring the delivery of top-notch software services to our valued clients. Your strategic mindset will be put to good use as you develop and implement innovative service strategies that align with our clients' needs and expectations.
You will manage the SaaS services delivery organization, lead a team of dedicated service professionals, guiding and mentoring them to achieve excellence in service delivery. Collaboration is at the heart of what we do, and you will work closely with cross-functional teams to ensure a seamless and integrated approach to service delivery.
Key Responsibilities:
- Oversee and manage Auditdata project portfolio, including capacity, financials, forecasting, and reporting
- Act as Auditdata's senior management representative in large and strategic projects and programs, developing and implementing service strategies that drive client success
- Identify and capitalize on opportunities for service improvement and innovation from a delivery quality, time to value, and financial performance perspective
- Lead and mentor a team of service professionals to deliver exceptional service
- Ensure and maintain high levels of customer satisfaction through quality service
- Create a healthy performance culture with tangible service KPIs, performance evaluation, constructive feedback, and recognition
- Collaborate effectively with cross-functional teams to ensure coordinated service delivery
Required Skills and Qualifications:
To succeed in this role, you will need:
- Experience running professional services teams and portfolios of projects within SaaS deliveries and consulting work to international customers
- 5+ years of managing end-to-end delivery and implementation of software projects to enterprise customers
- Experience building, leading, and managing PMO teams
- Experience using different software like Azure DevOps/Jira to handle project deliveries, budgets, time planning, and time registrations
- Strong understanding of Agile/PRINCE2/PMP frameworks and principles; related certifications would be a plus
- MSc or BSc degree in a related field
- Fluent English written and spoken
Benefits:
- Long-term, secure engagement in a stable product development company
- High business standards environment
- Great company values and ethics
- Flexibility and flat management structure
- Learning opportunities and professional development (including related certifications, paid trainings & courses)
- Hybrid work model
Others:
Auditdata is an equal opportunity employer committed to creating a diverse work environment free of discrimination and harassment.
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