Freelancer Department Lead

2 weeks ago


Copenhagen, Copenhagen, Denmark Igbaffiliate Full time

As the Head of Freelancers Operations, you will play a critical role in shaping the future of freelance writing at Igbaffiliate. You will be responsible for overseeing the entire freelancer department, including recruitment, training, and performance evaluation.

Your key responsibilities will include:

  • Developing and implementing strategies to improve freelancer productivity and quality.
  • Managing the entire lifecycle of freelancers, including hiring, training, and performance monitoring.
  • Collaborating with cross-functional teams to identify and implement process improvements.
  • Providing regular reporting on department performance and making recommendations for improvement.

To be successful in this role, you will need to possess:

  • Expertise in managing the full lifecycle of freelancers, including recruitment, onboarding, training, performance monitoring, and conflict resolution.
  • Ability to manage and lead a team of 12 subordinates, including 2 sub-TLs.
  • Strong understanding of quality metrics, particularly in writing and editing, to ensure high product quality rates.
  • Experience in identifying inefficiencies in workflows and implementing process improvements to enhance productivity and quality.
  • Proficiency in analyzing data related to writer performance, product quality, and other KPIs, and using this data to drive decisions.


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