IT Support Specialist
1 month ago
About Lead Famly
Lead Famly is a leading international provider of banking and accounting services assisting small businesses across Europe and the US with tax preparation services and admin software. Our 4 main products include a cloud-based business admin & accounting software, business banking, financing for SMEs, and a marketplace to connect business owners with accountants.
Job Description
We are seeking a technically skilled candidate with excellent interpersonal skills to join our team and play a key role in providing support for internal operations. The ideal candidate will be responsible for troubleshooting technical issues, providing timely feedback, and supporting the roll-out of new applications.
Key Responsibilities
- Support with our Helpdesk ticketing operations
- Manage incidents and service requests
- Update technical FAQ, guidelines and policies
- Troubleshoot our devices, offer support for our SaaS systems and help enrolling our SSO system
- Ensure that our employees are provided with hardware equipment and software tools across our global offices
- Maintain control over all assets across our global offices
- Document IT processes through SOP's and help communicate them across the company
- Be involved in IT related on- and off-boarding of employees
Requirements
- Superb customer service skills
- Ability to troubleshoot and repair issues
- Knowledge of IT systems and applications
- Experience in network management and help desk support is a plus
- Comfort in communicating with internal as well as external stakeholders
- Curiosity and eagerness to learn
- Fluent English language skills English (written and spoken), Danish will be a plus
What We Offer
- Modern office located in the city center of Copenhagen
- Freshly prepared office lunch
- Dynamic team and work environment where you can be creative and make things happen
- A high degree of autonomy within a fun, energetic, result-driven international team culture
- A culture of inclusion where all our employees feel valued and respected
- A caring environment where we encourage you to grow, develop, and take on opportunities that set you on a path of career advancement
How to Apply
We would love to hear from you if you are excited to join our team. Please submit your CV and any additional relevant information via the Apply button.
We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.
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