Customer Base Management Lead

4 days ago


Copenhagen, Copenhagen, Denmark Nuuday Full time

About the Job Description

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The job description outlines the key responsibilities of the Customer Base Management team, including delivering a strategic direction for retention and profit optimization efforts, owning short- and long-term roadmaps, and managing complex segment overlap to ensure smooth customer journeys.

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  • Delivering a strategic direction for retention and profit optimization efforts continuously adapted and adjusted in accordance with changing conditions.
  • Owning short- and long-term roadmap that outlines how goals are achieved, including internal base activities and external events such as TDC NET closing DSL network towards 2030.
  • Creating a base framework of segmentation and initiative efforts related to customer holdings (portfolios).
  • Providing commercial aspects like costs, profit, and churn levels, conducting impact analysis, preparing business cases, and providing recommendations for migration initiatives.
  • Securing diligent handover of approved initiatives to execution teams and taking part of execution as concept owner for successful implementation.
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About You

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  • You thrive in complex cross-fields, breaking down into manageable areas and coming up with new solutions.
  • You possess a proactive can-do mentality, identifying opportunities, driving continuous improvement, overcoming barriers, and utilizing frameworks like the Situation-Complication-Resolution model.
  • Proven problem-solving abilities, systematically dissecting complex issues and devising creative solutions.
  • A structured, data-driven mindset with analytical skills and an organized approach to business and progress.
  • Proficient in PowerPoint and Excel, enabling you to create great presentations and manipulate data effectively.
  • Great communication skills and ability to effectively convey complex messages and engage with senior management.
  • Minimum 3 years of experience in subscription business (e.g., Telco, Insurance etc.).
  • A relevant master's degree in business administration, economics, or similar.
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Nuuday Benefits

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  • A work atmosphere characterized by openness and humor with committed colleagues motivated by the desire to craft the best solutions and have fun while doing it.
  • A place promoting a healthy work-life balance and supporting employee well-being through various initiatives and flexible work arrangements.
  • A culture promoting teamwork and cross-functional collaboration within Nuuday and across the broader group.
  • A commitment to fostering a diverse and inclusive workplace, where different perspectives are valued, and everyone is treated with respect.
  • Importance on professional growth, offering opportunities for continuous learning and development vertically or horizontally.


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