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Technical Support Specialist
2 months ago
Customer Support Engineer – LitePoint
Are you ready to contribute to a pioneering company in the Wireless Test sector and play a key role in our ongoing sales expansion? Do you possess a robust technical foundation along with experience in consultative or solution-oriented sales?
Role Overview
At LitePoint, you will join a team that has achieved sustained global success. Our innovative test and measurement solutions enhance both the quality and efficiency of our clients' testing setups, and our exceptional support has empowered them to achieve greater success. We cater to leading multinational corporations at the cutting edge of technology development.
Key Responsibilities
- Assist clients in addressing intricate technical challenges associated with Wireless test solutions from LitePoint.
- Oversee technical issues by collaborating with internal teams to ensure timely resolutions and adherence to project timelines.
- Support design initiatives at client laboratories and aid in preparing for manufacturing processes with optimal testing solutions.
- Serve as an authority on wireless communication standards, automated testing requirements, and RF physical layers to guide clients in effective wireless testing approaches.
- Collaborate with both internal and external stakeholders, including partners and peers, to establish requirements for new projects and conduct necessary quality assurance to validate solutions prior to release.
- Develop and maintain strong technical relationships with clients to gain deeper insights into their directions and needs.
- Provide training and support to local partners.
Essential Qualifications & Skills
- Preferred educational background in MS EE or equivalent.
- Fundamental knowledge of RF principles and an understanding of RF transmitter and receiver architectures.
- Familiarity with RF PHY layers for at least one wireless communication standard, such as WLAN, Bluetooth, 802.15z Ultra-Wideband (UWB), 5G, or 3GPP Cellular.
- Experience with RF/system level testing equipment, including Spectrum Analyzers, Signal Generators, and Oscilloscopes.
- Strong interpersonal skills with a passion for engaging and collaborating with others.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Proficient written, verbal, and presentation skills.
- Willingness to travel internationally.
- Experience with automated testing programs and scripting in C/C++ and Python is advantageous.
- Previous experience in the wireless telecommunications testing and measurement field is a plus.
About LitePoint
LitePoint stands as the premier provider of testing solutions for the world's leading manufacturers of wireless modules and consumer electronics, including smartphones, tablets, and PCs. Established in 2000 in Silicon Valley, our products have been utilized to optimize and verify the performance of over 2 billion wireless devices.
Our mission is to develop wireless testing solutions that are ready to assess the chips and technologies you need right out of the box. This positions LitePoint at the forefront of testing technologies, ensuring that when you are prepared to implement new wireless innovations, we are ready to assist you in testing them effectively.