High Availability Operations Specialist

7 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time

Data center management plays a critical role in Amazon's mission to provide innovative services to customers worldwide. We focus on maintaining the highest standards of safety and security, coupled with unparalleled capacity and efficiency.

This position involves collaborating with cross-functional teams, such as software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and others. Together, we drive results-oriented culture, striving for operational excellence while meeting customer needs.

Main Responsibilities
  1. Strategically lead and nurture a team of skilled Data Center Technicians, emphasizing performance growth and development.
  2. Direct the team in ensuring the smooth operation of complex systems, including hardware, software, and network devices.
  3. Effectively oversee data center management tasks, comprising incident response, capacity planning, and logistical coordination.
  4. Cultivate an environment conducive to innovation and continuous improvement through deliberate process enhancements, cutting-edge technologies, and automation.
  5. Periodically review key performance indicators (KPIs) to ensure they meet predetermined benchmarks.
  6. Act as the principal point of contact during critical incidents, addressing them promptly based on severity levels.
  7. Exemplify dedication to delivering exceptional services, driving relentless pursuit of customer satisfaction and loyalty.


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