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Customer Success Manager

2 months ago

Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time
Customer Success Manager

Trackunit A/S is seeking a highly skilled Customer Success Manager to join our EMEA team. As a key member of our customer-facing team, you will be responsible for ensuring our customers in France achieve their desired outcomes through our products and services.

Key Responsibilities:

  • Advise customers throughout the entire lifecycle, from onboarding to ongoing support.
  • Proactively follow up on issues, escalations, and keep customers informed on upcoming feature releases.
  • Set up and host cadence calls with customers to ensure a smooth customer experience.
  • Act as the customer's designated point of contact for all inquiries and concerns.
  • Analyze data and collect feedback to support continuous improvement across all areas.
  • Share best practices, facilitate training sessions, and workshops to enhance customer knowledge and adoption.

Requirements:

  • Excellent relationship-building and interpersonal skills with the ability to be thoughtful and attentive.
  • Troubleshooting skills, analytical thinking, perseverance, and patience.
  • A precise and positive communicator, capable of breaking down complex challenges into simple solutions.
  • Delivering quality service on multiple accounts with tight deadlines.
  • Curious and works well in an international, global environment where everyone wants to learn and collaborate.
  • A self-starter, who works well as a team and takes on all tasks with true commitment.
  • Proficient in French on a professional level, as you will be responsible for our customers in France.

What We Offer:

  • A place in an agile growth SaaS business with possibilities to grow internally in the company.
  • An international environment with regular check-ins and social events across teams, departments, and borders.
  • We take your personal and professional development goals seriously and support them through training, coaching, and mindfulness.
  • A flexible setup with the possibility to work from one of our locations in Denmark or the Netherlands or remotely from anywhere in Denmark or the Netherlands.

Our Hiring Process:

  • Virtual meet and greet with Kenn Gudbergsen, Director of Customer Success, EMEA.
  • Interview with Kenn and other relevant colleagues.
  • Personality-based interview using Hogan prior to the interview.
  • Assignment-specific interview where you will be given a case to prepare prior to the interview.

Join Trackunit A/S:

We're committed to creating and contributing to an inclusive workplace. We do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status.

Department: Customer

Locations: Denmark, Aalborg, Denmark, Copenhagen, Denmark, Aarhus, Denmark, Kolding, Benelux, Rotterdam

Remote status: Hybrid

Employment type: Full-time

Contact Amalie Dupond Holdt

Colleagues: Davy Senente, VP EMEA South Sales, Kenn Gudbergsen, Director of Customer Success EMEA