Customer Success Manager

4 weeks ago

Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time
About Trackunit A/S

We are a technology company that specializes in digital business transformation in the construction industry. Our mission is to drive innovation and progress in this sector.

Job Title: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and expanding customer partnerships, ensuring a smooth customer experience, and driving business growth.

Key Responsibilities:
  • Serve as the voice of the customer and advise them throughout the entire lifecycle.
  • Ensure that the customer experience runs smoothly by proactively following up on issues, escalations, and keeping them informed on upcoming feature releases.
  • Set up and host cadence calls with the customer.
  • Be the customer's designated point of contact.
  • Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.
  • Prepare and support customer presentations and Executive Business Reviews.
  • Analyze data and collect feedback to support continuous improvement across all areas.
  • Proactively share best practices, facilitate training sessions, and workshops.
Requirements:
  • Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive.
  • Troubleshooting skills, analytical thinking, perseverance, and patience.
  • A precise and positive communicator, capable of breaking down complex challenges into simple solutions.
  • Delivering quality service on multiple accounts with tight deadlines.
  • Curious and works well in an international, global environment where everyone wants to learn and collaborate.
  • A self-starter, who works well as a team and takes on all tasks with true commitment.
  • Someone looking to grow in their career and build a solid foundational understanding of products, customers, and the industry.
  • Speaking French on a professional level, as you will be responsible for our customers in France.
What We Offer:
  • A place in an agile growth SaaS business, with possibilities to grow internally in the company.
  • International environment with regular check-ins and social events across teams, departments, and borders.
  • We take your personal and professional development goals seriously and we support them through training, coaching, and mindfulness as well as with an outspoken feedback culture to make you identify your strengths and opportunities.
  • Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like.
  • Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status.
How to Apply:

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Contact Amalie Dupond Holdt, People Business Partner – People & Talent, for more information.

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