Robotics Performance Manager

3 days ago


Copenhagen, Copenhagen, Denmark Nexi Group Full time

About Us

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Nexi Group is shaping the future of digital payments in an innovative environment.

We're a global organization with immense opportunities for personal growth and collaboration.

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The Role

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You will be responsible for ensuring the optimal operation of customer service robots and CoPilot agents across all Nordic countries.

This requires monitoring their performance, maintaining high-quality efficiency, and possessing strong analytical skills and excellent collaboration abilities.

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Main Responsibilities

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  1. Monitor operational KPIs for robot performance and coordinate actions to ensure target performance.

  2. Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.

  3. Maintain and own a prioritized list of the most needed enhancements and developments for Customer Service Nordics.

  4. Collaborate with robotic development teams within Nexi to prioritize robot enhancements or the development of new robots.

  5. Assist in the development & operation of a community for CoPilot within Customer Service Nordics, focusing on the creation and operation of CoPilot automation.

  6. Establish a structured training program for onboarding new specialists into the robotics framework, including training new specialists and maintaining high community engagement.

  7. Examine processes or areas that could benefit from robotic optimizations.

  8. Ensure information is shared with all relevant stakeholders and maintain relationships with key stakeholders.

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Requirements

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To excel in this role, you must have:

  • Proven experience as an operational planner, performance analyst, robotics engineer, or in a related role, particularly within customer service environments.

  • Excellent analytical abilities and familiarity with data analysis tools and software.

  • A genuine passion for artificial intelligence and its applications in robotics and customer service.

  • Strong collaborative skills to work with development teams, customer service teams, and other relevant stakeholders.

  • Experience in creating and conducting training programs and onboarding new employees.

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Nexi Group Culture

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We value diversity and inclusivity in our workplace.

We believe in fostering a culture where talents from all walks of life can thrive.

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Benefits

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Nexi Group offers an attractive salary and overall competitive package, along with:

  • Constant support from your manager.

  • A hybrid way of working.

  • Flexible work hours.

  • A home equipment allowance.

  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription).

  • Health and Dentist insurance.

  • Referral bonuses for recommending new team members to join the company.

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How to Apply

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Please submit your application at your earliest convenience.

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We'll be reviewing applications continuously and closing the position once we've found the right fit.



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