Technical Support Professional

2 days ago


Copenhagen, Copenhagen, Denmark Formpipe Software AS Full time

About the Role

We are seeking an experienced Technical Support Professional to join our expanding professional services team. As a Technical Support Engineer, your key activities will be to provide third-line technical support to the internal team, partners, and end-customers. You will be responsible for resolving highly complex technical issues, questions, and requests for assistance related to Microsoft Dynamics D365FO, Formpipe Lasernet solutions, and the associated solution architecture.

As a member of the technical support team, you must be confident in working with configurable software applications, data relationships, and business processes. Technical support investigation will involve analysis of technical issues, replication of issues, understanding different technologies involved, and coordinating with SMEs or Developers to resolve defects.

The role involves managing and resolving support issues, providing technical expertise and support to partners and customers worldwide, investigating, reproducing, and resolving tickets, and prioritizing tickets based on impact to customers. Additionally, you will work closely with colleagues to improve knowledge and documentation resources and learn and develop skills and knowledge.

Key Responsibilities

  • Manage and resolve complex technical issues
  • Provide technical expertise and support to partners and customers
  • Investigate, reproduce, and resolve tickets
  • Prioritize tickets based on customer impact
  • Collaborate with colleagues to improve knowledge resources
  • Develop skills and knowledge

Requirements

  • Experience working with Dynamics 365 Finance and Operations within a technical role
  • Technical knowledge and understanding of architecture and performance related to D365FO implementations
  • Experience in an IT Technical support role
  • Excellent communication and problem-solving skills
  • Proven ability to work in a team environment


  • Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    We are seeking a talented Technical Support Professional to join our team in Bagsværd. As a Technical Support Professional, you will be responsible for providing exceptional technical support to our colleagues and ensuring the smooth operation of our production lines and support systems.The successful candidate will have a strong background in IT, with a...


  • Copenhagen, Copenhagen, Denmark Intuitive Full time

    Job Description Primary Function of Position: Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer's needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    Amazon is seeking an Enterprise Support Professional to join our team. As a key member of our Enterprise Support organization, you will be responsible for delivering exceptional customer experiences and driving business outcomes.About the JobThis role involves working closely with customers to understand their business needs, identify areas for improvement,...


  • Copenhagen, Copenhagen, Denmark Folkekirkens Nødhjælp Full time

    Folkekirkens Nødhjælp is seeking a skilled Technical Support and Data Services professional to join our team. As a key member of our IT department, you will be responsible for providing technical support services, including troubleshooting system and network problems, as well as diagnosing and solving hardware or software faults.The successful candidate...


  • Copenhagen, Copenhagen, Denmark Telerepair Full time

    About the RoleThis is an exciting opportunity to work with cutting-edge technology and make a real impact on our customers' lives. As a Technical Support Engineer, you will be part of a high-performing team that values excellence and teamwork.We offer a competitive salary with performance-based bonuses, access to the latest tools and training, and...


  • Copenhagen, Copenhagen, Denmark TradeDoubler Full time

    About the RoleAs a Technical Client Manager at TradeDoubler, you will be responsible for delivering high-quality technical support to clients and colleagues. You will work closely with the sales team to identify client needs and provide tailored solutions.Main Responsibilities:Manage the Tradedoubler affiliate platform on behalf of our advertisersAnalyze and...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    AWS Enterprise Support ProfessionalWe are looking for an experienced Technical Account Manager to join our team at Amazon Web Services (AWS). As a TAM, you will be responsible for providing advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keeping your customers' AWS environments operationally...


  • Copenhagen, Copenhagen, Denmark Too Good To Go Full time

    We're on a mission to empower everyone to take action against food waste. Our Too Good To Go Platform is a game-changing solution that helps retailers manage, sell, and re-distribute their surplus food. As a Senior Sales Engineer, you'll be part of a global Sales Engineering organisation, supporting multiple markets and driving sales of our B2B SaaS...


  • Copenhagen, Copenhagen, Denmark United Nations Development Programme Full time

    Company OverviewThe United Nations Development Programme (UNDP) is a global development network of national entities that work together to achieve the 2030 Agenda for Sustainable Development. Our mission is to eradicate poverty, reduce inequalities, and promote peace and justice around the world.SalaryAs an intern with UNDP, you will receive a monthly...


  • Copenhagen, Copenhagen, Denmark Lessor Group Full time

    About the RoleAs a key member of our Support & Enablement team, you will play a vital role in establishing a new 2nd level support function. This involves serving as the primary technical resource for customer-facing teams, delivering 2nd level support, and ensuring complex technical issues are identified, documented, and resolved efficiently.Beyond...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Technical Support Engineer Location: Copenhagen NV, Capital Region of Denmark, DK, 2400 Brand: RS Group Function: Customer Services Work Location: Hybrid This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely. At RS, technical support is one of our key strengths in Scandinavia, setting...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Copenhagen NV, Capital Region of Denmark, DK, 2400 Brand: RS Group Function: Customer Services Work Location: Hybrid This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely. At RS, technical support is one of our key strengths in Scandinavia, setting us apart by offering exceptional...


  • Copenhagen, Copenhagen, Denmark Cognizant Full time

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing technical assistance to users, addressing hardware issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.The Deskside Support team helps users with their computers, mobile devices, and...


  • Copenhagen, Copenhagen, Denmark Mastercard Full time

    About the Position:We are seeking a skilled Customer Technical Services Analyst II to join our team in Copenhagen and Norway. As a member of our Customer Technical Services team, you will play a critical role in supporting Mastercard Payment Services, providing technical support and resolving customer issues in a 24/7 environment.Main...


  • Copenhagen, Copenhagen, Denmark Intuitive Full time

    Job OverviewWe are seeking a highly skilled Technical Support Engineer to join our team at Intuitive.


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    We're looking for a skilled Technical Support Specialist to join our team at RSGroup. In this role, you'll be the go-to expert for our customers, providing high-quality technical advice through telephone, email, and live chat.Your key responsibilities will include:Providing expert guidance on our products and services to customers via various communication...


  • Copenhagen, Copenhagen, Denmark RWE Gruppe Full time

    RWE Offshore Wind GmbH OverviewWe are a leading player in the offshore wind energy market, committed to delivering safe and sustainable energy solutions.The RoleWe are seeking an experienced Wind Turbine Asset Risk Manager to join our Technical Safety Team. The successful candidate will have a strong background in technical safety, with experience in...


  • Copenhagen, Copenhagen, Denmark Brock & Decker Full time

    Job Description:We are looking for an Investment Support Professional with 2-4 years of experience in private equity, investment banking, M&A, or a related field. The ideal candidate will have strong analytical skills, including expertise in financial modelling and valuation techniques. They will possess excellent commercial judgment and the ability to...


  • Copenhagen, Copenhagen, Denmark Trend Micro Full time

    Trend Micro is a global cybersecurity leader that helps make the world safe for exchanging digital information. We are seeking a Pre-Sales Consultant to join our team, who will be responsible for providing technical guidance and support to our pre-sales customers.As a Senior Sales Engineer, you will take ownership of the prime technical relationship with our...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    About the Role:We are seeking a skilled Technical Support Representative to join our Technical Customer Support Team at Onomondo. As a member of this team, you will be responsible for handling complex customer issues and providing exceptional support to customers using our IoT technology.Key Responsibilities:Provide top-notch technical support to customers...