Technical Support Professional
2 days ago
About the Role
We are seeking an experienced Technical Support Professional to join our expanding professional services team. As a Technical Support Engineer, your key activities will be to provide third-line technical support to the internal team, partners, and end-customers. You will be responsible for resolving highly complex technical issues, questions, and requests for assistance related to Microsoft Dynamics D365FO, Formpipe Lasernet solutions, and the associated solution architecture.
As a member of the technical support team, you must be confident in working with configurable software applications, data relationships, and business processes. Technical support investigation will involve analysis of technical issues, replication of issues, understanding different technologies involved, and coordinating with SMEs or Developers to resolve defects.
The role involves managing and resolving support issues, providing technical expertise and support to partners and customers worldwide, investigating, reproducing, and resolving tickets, and prioritizing tickets based on impact to customers. Additionally, you will work closely with colleagues to improve knowledge and documentation resources and learn and develop skills and knowledge.
Key Responsibilities
- Manage and resolve complex technical issues
- Provide technical expertise and support to partners and customers
- Investigate, reproduce, and resolve tickets
- Prioritize tickets based on customer impact
- Collaborate with colleagues to improve knowledge resources
- Develop skills and knowledge
Requirements
- Experience working with Dynamics 365 Finance and Operations within a technical role
- Technical knowledge and understanding of architecture and performance related to D365FO implementations
- Experience in an IT Technical support role
- Excellent communication and problem-solving skills
- Proven ability to work in a team environment
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