IT Service Manager for Microsoft Environment

5 days ago


Copenhagen, Copenhagen, Denmark Altia Full time
Office 365 and SharePoint Support Specialist

We are looking for an experienced Office 365 and SharePoint Support Specialist to join our team in Copenhagen, Denmark. This full-time position requires expertise in supporting Microsoft services, particularly Office 365, SharePoint, and OneDrive, to facilitate seamless communication and document management across multiple teams.

About Us

At Altia, we create innovative digital solutions that deliver real value and drive meaningful change. Our clear purpose is to grow while fostering sustainable and long-lasting development.

About the Role

The successful candidate will be responsible for providing expert-level support for Office 365, SharePoint, and OneDrive, managing user accounts, permissions, and access rights within the Microsoft environment, and assisting in Windows administration. Additionally, they will contribute to IT documentation, process improvements, and best practices, supporting international teams in a multicultural environment.

Responsibilities:

  • Provide technical support for Microsoft services, including Office 365, SharePoint, and OneDrive.
  • Collaborate with internal and external teams to resolve complex IT issues.
  • Manage user accounts, permissions, and access rights within the Microsoft environment.
  • Assist in Windows administration, including software updates, user management, and security measures.

Requirements:

  • At least 3 years of experience in IT support services, handling various first-level support requests in a Microsoft environment within a mid-sized organization.
  • Proven experience providing first-level support for Office 365 accounts, SharePoint, and OneDrive.
  • English proficiency at C1 level or higher (CEFR), both written and spoken.
  • Strong communication skills and a user-oriented approach.


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