Application Services Manager
3 days ago
Application Service Manager - ERP (F&O/AX or CE or BC experience vital)
Denmark - Hybrid in Copenhagen or Aarhus
Microsoft Partner
*** MUST SPEAK DANISH***
My client, a leading Microsoft Partner, is seeking an experienced and highly motivated Application Service Manager to join their team. This individual will play a key role in managing the delivery and support of enterprise applications, particularly within the Microsoft Dynamics ecosystem. The ideal candidate will have experience with Dynamics 365 Finance and Operations (F&O), Business Central (BC), or Customer Engagement (CE).
Key Responsibilities:
- Oversee the management and operation of enterprise applications, ensuring they meet client business needs, performance expectations, and service level agreements.
- Act as the primary point of contact for all application-related issues, ensuring timely resolution of incidents and requests.
- Lead the day-to-day operations and provide guidance to the technical support teams, ensuring optimal service delivery.
- Collaborate with project managers, technical teams, and business stakeholders to ensure smooth deployment and integration of Dynamics ERP systems.
- Continuously evaluate the performance of Dynamics F&O, BC, or CE environments, identifying areas for improvement and recommending optimizations.
- Develop and implement strategies for system upgrades, patches, and maintenance to ensure system reliability and compliance.
- Manage service-level agreements (SLAs) for application performance and availability, working with vendors and third-party providers as needed.
- Provide training and support to users, ensuring they are equipped to utilise applications effectively.
- Oversee the application lifecycle, including implementation, troubleshooting, enhancements, and decommissioning of obsolete solutions.
- Ensure the integration of Dynamics ERP solutions with other enterprise applications (e.g., CRM, third-party tools).
- Develop and maintain documentation for procedures, system configurations, and troubleshooting steps.
Required Qualifications:
- 5+ years of experience in application management, with at least 2+ years of experience specifically in Microsoft Dynamics 365 (F&O, BC, or CE).
- Solid understanding of ERP system architecture and experience in the configuration and customization of Dynamics 365 modules.
- Experience managing service delivery for enterprise software applications, including oversight of technical support teams.
- Familiarity with cloud-based solutions and SaaS, particularly with Microsoft Azure and the Dynamics 365 platform.
- Strong problem-solving skills, with the ability to analyse and address complex technical issues efficiently.
- Excellent communication and interpersonal skills, with a track record of successful collaboration with cross-functional teams and external vendors.
- Ability to manage multiple projects simultaneously while ensuring high standards of service delivery.
- Strong leadership abilities and experience managing teams and driving continuous improvement.
- ITIL certification (or similar service management methodology) is a plus.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
Preferred Qualifications:
- Microsoft certifications related to Dynamics 365 (F&O, BC, or CE).
- Experience with Power BI, Power Automate, or other related Microsoft tools for reporting and automation.
- Familiarity with Agile methodologies and project management best practices.
Compensation: Competitive salary and benefits package based on experience.
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