Microsoft Support Specialist for Environmental Sector
6 days ago
We are seeking a highly skilled Senior IT Support Specialist to join our team in Copenhagen, Denmark. This is a full-time position that requires expertise in supporting Microsoft services, particularly Office 365, SharePoint, and OneDrive.
About the Project
This project involves supporting a major international organization in the environmental and energy sector, ensuring the efficient operation of its IT infrastructure and collaboration platforms. The ideal candidate will have a strong background in providing first-level support for Microsoft services, troubleshooting user issues, and ensuring service continuity.
Responsibilities:
- Provide expert-level support for Office 365, SharePoint, and OneDrive, handling complex user issues and ensuring seamless communication across multiple teams.
- Manage user accounts, permissions, and access rights within the Microsoft environment, collaborating with internal and external teams to escalate and resolve complex IT issues.
- Assist in Windows administration, including software updates, user management, and security measures such as intrusion detection/prevention.
- Contribute to IT documentation, process improvements, and best practices, supporting international teams in a multicultural environment.
Requirements:
- At least 3 years of experience in IT support services, handling various first-level support requests in a Microsoft environment within a mid-sized organization.
- Proven experience providing first-level support for Office 365 accounts, SharePoint, and OneDrive.
- English proficiency at C1 level or higher (CEFR), both written and spoken.
- Strong communication skills and a user-oriented approach.
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