Microsoft Support Specialist for Environmental Sector

6 days ago


Copenhagen, Copenhagen, Denmark Altia Full time
Senior IT Support Specialist

We are seeking a highly skilled Senior IT Support Specialist to join our team in Copenhagen, Denmark. This is a full-time position that requires expertise in supporting Microsoft services, particularly Office 365, SharePoint, and OneDrive.

About the Project

This project involves supporting a major international organization in the environmental and energy sector, ensuring the efficient operation of its IT infrastructure and collaboration platforms. The ideal candidate will have a strong background in providing first-level support for Microsoft services, troubleshooting user issues, and ensuring service continuity.

Responsibilities:

  • Provide expert-level support for Office 365, SharePoint, and OneDrive, handling complex user issues and ensuring seamless communication across multiple teams.
  • Manage user accounts, permissions, and access rights within the Microsoft environment, collaborating with internal and external teams to escalate and resolve complex IT issues.
  • Assist in Windows administration, including software updates, user management, and security measures such as intrusion detection/prevention.
  • Contribute to IT documentation, process improvements, and best practices, supporting international teams in a multicultural environment.

Requirements:

  • At least 3 years of experience in IT support services, handling various first-level support requests in a Microsoft environment within a mid-sized organization.
  • Proven experience providing first-level support for Office 365 accounts, SharePoint, and OneDrive.
  • English proficiency at C1 level or higher (CEFR), both written and spoken.
  • Strong communication skills and a user-oriented approach.


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