Application Management Services Professional
2 days ago
Job Overview:
The company is seeking a highly motivated Application Management Services professional to join their team. This individual will be responsible for managing the delivery and support of enterprise applications, particularly within the Microsoft Dynamics ecosystem.
Responsibilities:- Drive a strong pipeline in CRM, focusing on both new and existing customers.
- Collaborate closely with ERP and CE sales teams to introduce service agreements early in the sales process.
- Work with existing customers to identify opportunities for service agreements.
- Communicate effectively with our support team in India to manage customer agreements.
- Develop new customer relationships with a focus on selling service agreements for Dynamics 365 (F&O, BC, CE).
- Advise customers on the benefits of service agreements and expand their engagement through upselling and renewals.
- Prepare and present tailored service agreements that align with the customer's business needs.
- Manage the entire sales process, including contract negotiations.
- Work closely with delivery and support teams to ensure a smooth transition from sales to service execution.
- Prepare proposals, contracts, and reports on sales activities.
- Contribute to improving the sales process for service agreements by identifying optimization opportunities.
- Participate in events, networking activities, and webinars to strengthen relationships and identify new business opportunities.
Requirements:
- Experience in B2B sales, preferably in IT, software, or technical service agreements.
- Proven track record in proactive sales and negotiation of long-term service agreements.
- Experience with CRM pipeline management in D365 Sales or a similar system.
- Knowledge of Microsoft Dynamics 365 (F&O, BC, or CE) is an advantage but not required.
- Strong communication and presentation skills – both written and verbal.
- Fluent English (written and spoken) is required.
- Ability to build and maintain relationships at multiple levels within an organization.
- Results-driven mindset with a strong focus on achieving and exceeding sales targets.
- Structured approach to the sales process with a solid understanding of CRM and pipeline management.
- Experience with SaaS solutions and cloud-based services is a plus.
- Experience in improving sales processes, particularly for AMS agreements, is an advantage.
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