Digital Health Solutions Specialist
1 month ago
Getinge is a leading provider of life-saving technology, and we're seeking a highly motivated Techncial Services Specialist to join our team. The ideal candidate will have a passion for technology and innovation in healthcare.
We're offering a competitive salary of $120,000 per year, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our office is located in Copenhagen, Denmark, and we offer flexible work arrangements to ensure a healthy work-life balance.
Job Description:
The Technical Services Specialist will be responsible for delivering IT solutions to hospitals that align and optimize workflows at sterile services departments, operating rooms, and the patient journey. This includes providing technical support, managing support cases, and ensuring the safety and satisfaction of our customers and patients through effective problem resolution, prioritization, and escalation.
Key Responsibilities:
Product installation and implementation work for new customersTechnical support for our existing customersAssisting with pre-sales activitiesPhone support between 07.00-17.00 (running schedule, divided between you and your colleagues)Main product: T-DOC - our sterile supply management softwareRequired Skills and Qualifications:
To be successful in this role, you'll need to have relevant experience as a technical IT supporter or application specialist from another software product or similar experience. You'll also need to be a team player, comfortable working in a structured manner, and have excellent customer service skills.
Benefits:
We offer a range of benefits to support your career growth and well-being, including:
- Comprehensive training and mentoring programs
- Performance-based compensation
- A welcoming and friendly team environment
- Flexibility in working hours, including hybrid and office-based options
- A healthy work-life balance
- Opportunities for professional development and growth
- Participation in challenging and innovative projects
- Employee benefits package
About Us:
At Getinge, we believe that every person and community should have access to the best possible care. We provide hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. With over 12,000 employees worldwide and products sold in more than 135 countries, we're a global leader in the medical technology industry.
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